Repair & Replacement
Q: Can I buy a replacement leather collar?
A: All collars are made specific to the garment and is produced together and
we do not produce spare collars. Feel free to contact us.
Return/Refund Policy
Q: What is your return policy?
A: All merchandise purchased from us has the Rainforest 100% Satisfaction Guarantee.
We will refund or exchange on any purchase that you are not completely satisfied
with for up to 60 days after you receive it. Please note that refunds will only
be issued on unworn merchandise. Merchandise must be unmarked with original
ticketing and tags attached. We do not accept returns of worn-out, soiled, or
washed merchandise.Shipping expenses are non-refundable. ***Please allow
1-2 weeks for your return to be processed***
Q: How do I return the merchandise?
A: First you must contact our customer service department via e-mail at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or call us directly at 212-523-0756. We will then provide you with a Return
Authorization # which you will use to ship the garment back to us at:
Waitex/Rainforest Inc.
1800 Lower Road
Linden, NJ 07036
Att: Returns Department
Q: I need to return a coat. How will my refund be issued?
A: As soon as we receive the coat, we will refund the original C.C. used on
the initial transaction.
Q: If I’m exchanging a coat, how long do I have to wait to receive
the new one?
A: As soon as we receive the coat you are exchanging, we process the new shipment
out in 24 hours.
International Shipping
Q: Do you ship to Canada?
A: No, we do not ship to Canada. However, we can provide you with the information
of our representatives in Canada that may help you find what you’re looking
for.
Q: Do you ship anywhere else, outside of the U.S.?
A: No we do not ship internationally.
Tracking Status of an Order
Q: How do I know if my order’s been shipped?
A: As soon as your order has been processed and shipped, a tracking number will
be sent to the e-mail address originally entered when the purchase was made.
Q: In how long can I expect my order to arrive?
A: It all depends on your shipping method. We offer the following shipping methods:
UPS Ground shipping: 5-7 days
3 Day Air
2 Day Air
Next Day Delivery
All our orders are processed within 24-48 hours.
Q: How can I check the status of my order?
A: When a purchase is made online, an account is automatically created and you
may go back to it by entering your user name (usually your e-mail address) and
password to check on the status of your order and/or if there are any problems
with your order.
Garment Care Instructions
Q: What are the care instructions for your coats?
A: Rainforest coats/jackets are dry clean only, unless noted on care label.
Select styles are machine washable.
Q: I sent my Rainforest coat to the dry cleaners and they were not
sure how to go about cleaning it. Any suggestions?
A: Most dry cleaners are adapt at caring for our garments. We do recommend,
however, that you remove the leather collar (if applicable) when brought in
to the dry cleaners.
Types of Liners and What they Mean
Q: What does 80/20 thin down liner mean?
A: this refers to the type of down-80% minimum down feather, 20% other. The
higher the percentage of down, the better the quality and the lighter the garment.
Q: What does 90/10 goose down mean?
A: 90% goose down feathers, 10% other
Q: What is thin down liner?
A: Thin down is a more moderate down liner with a flannel backed satin sleeve
liner.
Waterproof VS. Water-Resistant/Repellant
Q: What does water repellant mean? Can this be worn for an entire football
game in the rain without ruining the coat (obviously without the leather collar)?
A: The garment will shed water but it is not waterproof. We do not recommend
sitting through a rainy, football game.
Basic Garment Questions
Q: Does shirt style cuffs mean that it has buttons?
A: Yes, as well as adjustable.
Q: Does the removal of the liner make it a “raincoat” in warmer weather?
A: Not necessarily
